Policies
CANCELLATIONÂ POLICY
A 50% cancellation fee will be charged for appointments canceled within 48 hours of the scheduled appointment time.
A 100% service fee will be charged for cancellations made within 24 hours of the appointment or for no-call/no-shows.
Appointments may be rescheduled at no charge up to 48 hours before the scheduled appointment time. Please note that an appointment may only be rescheduled once. Any additional rescheduling will result in a 50% fee of the service price and a cancelled appointment.
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BOOKING REQUIRMENT
Please Note: The date and time you select when booking are requested times and are not guaranteed until confirmed by me.
After you book, I will contact you as soon as possible to confirm your requested time. If the time you selected is unavailable, I will reach out to arrange another available date and time.
Your down payment is applied toward your appointment, but your appointment time is not officially confirmed until you receive confirmation from me.
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CONSULTATIONÂ REQUIREMENT
Because nail services are customized, a digital consultation is required at least 72 hours before your appointment. You must provide inspiration photos as well as clear, current photos showing the condition of your nails.
Your nails must remain reasonably consistent with the condition shown in your consultation photos. Significant changes to your nails before your appointment may affect the service I am able to provide.
Drastic changes to your requested service, design, length, or shape at the time of your appointment may or may not be approved depending on the service booked, available time, nail condition, and complexity of the requested change. All changes are subject to my approval and discretion.
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RESPONSEÂ REQUIREMENT
If I do not receive a response from you within 78 hours of your scheduled appointment, I reserve the right to cancel your appointment.
This includes not responding to consultation requests, requests for photos, appointment confirmation, or other communication necessary to prepare for your service.
Please respond promptly so I can properly prepare for your appointment and ensure your requested service can be accommodated.